Privacy Policy

1. About this policy

This policy explains what personal information Orella Jewellery ("Orella", "we", "us") collects when you browse, shop or contact us, how we use it, and the choices you have. By using our website you agree to this policy.

2. Information we collect

• Orders: your name, email address, phone number, delivery address and the items you order.
• Account: your name, email address, optional phone number, saved delivery addresses, favourites, reviews and password. Passwords are stored as a one-way hash, so we cannot read them.
• Contact messages: your name, email, optional phone number and your message.
• Newsletter: your email address if you subscribe.
• Technical data: a session cookie that keeps your cart, login and form security working (see "Cookies" below).

3. How we use your information

• To process, pack, deliver and support your orders.
• To reply to your messages and handle returns or exchanges.
• To send new-arrival and offer emails, only if you subscribed. You can ask to be removed at any time.
• To keep the website secure and prevent fraud or abuse.
• To meet legal, tax and accounting obligations.

4. Cookies and third-party services

We use an essential session cookie to keep items in your cart, keep you logged in and protect forms from misuse. It is deleted when you close your browser. We do not currently use advertising or analytics cookies. All product pictures and fonts are served from our own website, so no third party receives your details just because you view a page. If we add other tools in future, we will update this policy.

5. Who we share information with

We do not sell your personal information. We share only what is needed with delivery and courier partners (your name, phone number and address), with payment providers when online payment is offered, and with authorities when the law requires it.

6. How long we keep it

We keep order records for as long as needed for business, accounting and legal purposes. Newsletter emails are kept until you unsubscribe. Account details are kept until you ask us to delete the account.

7. Security

We use reasonable safeguards, including hashed passwords, protected admin access and secure connections, to protect your information. No website can guarantee absolute security, so please use a strong, unique password and keep it private.

8. Your choices

You can ask us to show you the personal information we hold, correct it, delete your account, or remove you from our mailing list. Contact us using the details below and we will respond as soon as reasonably possible. Some order records may need to be kept to meet legal obligations.

9. Children

Our store is intended for adults. We do not knowingly collect personal information from children under 18 without a parent or guardian's involvement.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

11. Contact us

Or send us a message through our Contact page.