Frequently Asked Questions
Quick answers about ordering, delivery, returns and care.
How long will my order take to arrive?
Most orders arrive within 3 to 7 working days. See our Shipping Policy for details.
How much is delivery?
Delivery is Rs. 250 per order, free on orders of Rs. 3,000 or more. The exact charge is shown in your cart before you order.
What payment methods do you accept?
The available payment methods are shown at checkout.
Do I need an account to order?
No. You can check out as a guest. An account lets you see your past orders.
How can I check my order status?
Use our Track Order page with your order number and email. If you ordered while logged in, your orders and their status are also in your account.
Is the jewellery gift-ready?
Yes. Every piece is presented on an Orella branded card, ready to give.
Can I return or exchange an item?
Yes. Request it within 7 days of delivery, as long as the item is unused and still on its original card and packaging. Earrings and hair accessories cannot be exchanged once removed from their sealed card unless defective. Please read the full Return & Exchange Policy.
My order arrived damaged or wrong. What should I do?
Contact us within 48 hours of delivery with your order number and a photo, and we will help you.
How do I find my bangle or ring size?
Use our Size Guide. If you are unsure, send us a message and we will help you choose.
How should I look after my jewellery?
Keep it dry, avoid perfume and lotion, and store it separately. See our Jewellery Care guide.
How do I unsubscribe from emails?
Send us a message through the Contact page and we will remove you from the list.
Still need help?
Or send us a message through our Contact page.